faq

FAQs

Can I make up my own Gift Pack?

Yes! Simply select products when shopping and confirm that it is a gift when checkout. All items in the checkout will go into one Gift Pack.

Yes. You can do this by selecting the pack and adding it to your cart. Add or swap products in the cart. When you are happy with the contents of your pack, confirm that it is a gift and add your gift message. Purchase the Gift Pack - everything in your cart will be included in one Gift Pack.

Questions on Shipping & Delivery

We have two shipping options:

Standard for $7.00, 2 - 8 business days anywhere in Australia.

Express Post for $9.95, 1 - 4 business days anywhere in Australia.

Free Express Post Shipping for orders over $120.

All orders are shipped no later than next business day.

We have an Express Shipping option, at a flat rate of $9.95 anywhere in Australia. Shipping times 1 - 4 business days. Orders shipped next business day.

The way our packs work, means that whatever is in your cart will be included in one pack, and go to one recipient and one delivery address. If you wish to order multiple packs to go to one address, simply add a note in the Gift Message of how you would like things grouped to be wrapped.

How can I check the ethical creds?

Wherever possible we seek to source products from businesses with external third party supply chain credentials, such as Fair Traders of Australia or Fairtrade endorsed products. Where a third party endorsement is not in place, we work with our suppliers to establish the credibility of their supply chain. Endorsements or certifications are included in the details of each product description.

Where possible we seek to source products with third party endorsement of their eco-friendly credentials. Details of eco-friendly aspects of each product are included in the details of the product listing.